Joint monthly reviews with the client and Pro Teck teams are an integral part of the client management process; addressing current performance standards as well as identification of opportunities for improvement. Customized client scorecards are delivered and discussed on a monthly basis (at the minimum).
A typical scorecard report includes detailed reporting of:
- Agreed upon SLAs
- Returns and Disputes
The Client Relations team is not a call center; they are dedicated to specific clients, resulting in strong relationships and a deep understanding of the client’s needs and objectives. Client Relation teams are responsible for the oversight of the individual transactions and coordinating directly with your dedicated Client Manager to meet delivery expectations and expedited issue resolution. Executive level representation and access is direct: The Client Manager reports to the Executive Vice President of Client Relations, who in turn reports directly to the CEO.
Pro Teck promotes and supports a direct relationship between our Executives and the appropriate client contacts. We strive to be a true partner in your business.