VI Direct Refund Policy
1. A full refund will be given if an appraisal request/product is cancelled prior to the end of the business day (Pacific Time) the credit card is charged
2. A full refund, less a $50.00 Cancellation Fee, will be given if the appraisal request/product is cancelled any time after the business day the credit card is charged but before an appraiser has inspected the subject property
3. No refund will be given after the appraiser has completed the property inspection or visited the property
Please note that your lender may have additional refund policies that may apply.
To process a refund, first make sure to cancel the request as soon as possible within the Pro Teck VI Direct Platform. Once the request is cancelled, then one of the refund processes above will be determined and appropriately processed. You may send an email to firstname.lastname@example.org or call 888.931.0040 with any questions.