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Vendor Relations Specialist

 

Department: Vendor Relations
Location: Waltham, MA

JOB OBJECTIVE

A Vendor Relations Specialist is responsible for all orders within their appointed geographic territory to ensure the efficient delivery of quality reports in a timely manner and provide quality customer service to vendors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Monitor all open cases to ensure timely delivery of reports to clients.
  • Monitor vendor performance regarding time service, responsiveness, fees and quality.   Evaluate vendor performance, replacing non-performing vendors.
  • Expand vendor network through consistent effort to recruit new vendors in areas of inadequate or poor coverage.
  • Inform vendors of performance expectations and any new service expectations, policies, report types, requirements etc.
  • Respond to all vendor and coworker inquiries in a professional and timely manner.
  • Assist other employees when necessary.
  • Seek out and report on information regarding competitors, prospects, clients and our industry that can be used to improve services, build competitive advantages and grow revenues.
  • Assist in the training of new employees and co-workers learning new aspects of job.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High School Diploma or Equivalent required. College degree preferred
  • Two years related work experience required
  • Basic computer skills- Typing, knowledge of Internet and email required

COMPENSATION AND BENEFITS:

Pro Teck offers attractive compensation plans along with a comprehensive benefits offering including:  Medical, Dental, Life, PTO, 401(k), Disability, Flexible Spending Accounts in a casual work environment.

Note: The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.

Applicants should send a cover letter and resume. No phone calls please.