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Resolution Services Appraiser [Filled]

This position has been filled – please check out our other open opportunities

 

Department: Resolution Services
Location: Waltham/Remote
FLSA Status: Exempt

JOB OBJECTIVE

The Resolution Services Appraiser is responsible for all aspects of report delivery requiring additional vendor quality support outside Pro Teck’s typical operational workflow / process. The primary role of the Resolution Services Appraiser is to provide timely and quality resolution as outlined by the SLAs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Take ownership of reports disputed by clients to be handled within SLAs
  • Provide support to clients having trouble with completed resolutions by working closely with Client Managers and Client Relations
  • Handle disputed appraisal products and escalated appraisal products as primary tasks
  • Provide support to vendors having trouble completing revisions
  • Research by checking online resources and/or calling assessor’s office
  • Interview vendors, and other sources from local markets to verify data
  • Provide feedback to management and IT to help improve Pro Teck’s order fulfillment platform
  • Act as the bridge between Client Management, Quality Control and vendors
  • Upgrade Quality issues to management as needed.
  • Assist in filtering vendor network through assessment of vendor audit points
  • Provide appropriate audit trending on each resolution
  • Determine appropriate reassigning of orders
  • Responsible for attending bi-weekly meetings and participate in on-going training/cross training
  • Responsible for all continuing education courses and Pro Teck Learning Management assigned classes
  • Maintain current state license or certification
  • Assist department supervisor with any additional responsibilities that may arise

EDUCATION AND EXPERIENCE:

  • Minimum 7 + years of experience
  • College Degree Required.
  • Advanced degree Preferred
  • Active Appraiser License in good standing
  • Experience with prior resolution/reconciliation is a plus

KNOWLEDGE, SKILLS AND OTHER ABILITIES:

  • Ability to perform work with accuracy, clarity, consistency and thoroughness
  • Ability to plan, organize and analyze daily workload for optimum productivity
  • Ability to meet deadlines, work independently and be a team player
  • Effective in written and verbal analysis including persuasive analysis supporting the conclusion
  • Strong problem solving and good judgment skills
  • Strong interpersonal skills to deal with internal and external customers and a variety of situations
  • High professional standards and ethics
  • Maintain compliance with State and Industry regulations including Appraisal Independence
  • Maintain a positive, professional business relationship with vendors, internal and external customers

Compensation and Benefits:

Pro Teck offers attractive compensation plans along with a comprehensive benefits package including: Medical, Dental, Life, PTO, 401(k), Disability, Flexible Spending Accounts in a casual work environment.

Note: The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Applicants should send a cover letter and resume. No phone calls please.