No, we do not currently use any outside third parties to place orders.

Pro Teck utilizes an automated assignment system which takes all qualified individuals for the assignment and ranks and tiers each according to their overall quality scores.

Yes, we have instances where we manage to different SLAs by product, region and complexity. SLAs are maintained at the product and client level within our platform.

Pro Teck responds to all customer inquiries within one hour of receipt as a policy. The actual response time has been less than 20 minutes from receipt of the customer inquiry.

While at your home screen, click on “Report Manager” in the left side navigation — this allows you to search by a number of different criteria.

If you cannot locate your order it was most likely placed under a different login or was not processed.

Yes. Click on “Download Manager” -> “Process as a Batch” ->  “Add to:” and select the batch you would like to add the orders to.

Pro Teck has an extensive QC process both on the pre and post-delivery side. We produce random weekly audits of our QC staff and panels to ensure consistency and quality as a post-delivery tool.

Pro Teck’s platform is proprietary, written and maintained by our in-house engineering staff based in Waltham, MA.