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No, we do not currently use any outside third parties to place orders.

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Pro Teck utilizes an automated assignment system which takes all qualified individuals for the assignment and ranks and tiers each according to their overall quality scores.

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Yes, we have instances where we manage to different SLAs by product, region and complexity. SLAs are maintained at the product and client level within our platform.

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Pro Teck responds to all customer inquiries within one hour of receipt as a policy. The actual response time has been less than 20 minutes from receipt of the customer inquiry.

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While at your home screen, click on “Report Manager” in the left side navigation — this allows you to search by a number of different criteria.

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If you cannot locate your order it was most likely placed under a different login or was not processed.

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Yes. Click on “Download Manager” -> “Process as a Batch” ->  “Add to:” and select the batch you would like to add the orders to.

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Pro Teck has an extensive QC process both on the pre and post-delivery side. We produce random weekly audits of our QC staff and panels to ensure consistency and quality as a post-delivery tool.

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Pro Teck’s platform is proprietary, written and maintained by our in-house engineering staff based in Waltham, MA.

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