Yes, we have instances where we manage to different SLAs by product, region and complexity. SLAs are maintained at the product and client level within our platform.

Yes. Click on “Download Manager” -> “Process as a Batch” ->  “Add to:” and select the batch you would like to add the orders to.

If you cannot locate your order it was most likely placed under a different login or was not processed.

While at your home screen, click on “Report Manager” in the left side navigation — this allows you to search by a number of different criteria.

Pro Teck responds to all customer inquiries within one hour of receipt as a policy. The actual response time has been less than 20 minutes from receipt of the customer inquiry.

All complaints from borrowers and/or customers are documented and investigated. Any complaint received through a borrower is routed through the lender/client.

Pro Teck strives to exceed our clients’ SLA expectations.

The quality of your work and meeting due dates that you agree to are the two most important factors. If you have a great track record you will have the opportunity for more work.

We are always searching for experienced appraisers, brokers and agents who share our passion for accuracy and customer service.