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Why Work With Pro Teck?

Next-Level Service from our Customer Relations Team

The Pro Teck Client Relations Team is here to ensure that each of our clients receives an unparalleled level of service. That’s why we assign a dedicated Client Relations Manager to each account to make certain that all requirements, follow-ups and expectations are met, and to serve as a familiar point of contact for all customer interactions.

 

Every time you call, a person that knows you and knows your business will answer.

Your Client Relations Manager is a single point of contact that has ownership of a wide variety of functions including:

  • Delivery, quality and turn-time adherence
  • Issue resolution
  • Coordination of client team interactions with other Pro Teck delivery groups

All Client Relations Managers have the support of a full Client Relations staff to ensure effective and efficient follow-up to all inquiries and issues. In addition to a dedicated Client Relations Manager, Pro Teck often aligns specific review teams to our clients to ensure a seamless, consistent process from start to finish. And as always, Pro Teck’s Chief Compliance Officer and Chief Appraiser are available to answer questions and alleviate concerns.

Pro Teck’s operational teams, including Partner Relations, Partner Development and Quality Control, are aligned to client and product specifications. At the time of implementation all the way through the business relationship, Pro Teck will dedicate resources from each function of the organization. This allows us to provide specific product expertise, geographic expertise and a full awareness of all Key Performance Metrics.