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Appraisal Vendor Relations Supervisor

Department: Vendor Relations
Reporting to: Vendor Relations Manager
Location: Waltham
FLSA Status: Non-Exempt

Job Objective:

Serves as a supervisor for assigned business unit. Oversees the daily operations of their department’s assignments to ensure the efficient delivery of quality reports and provide quality customer service to all clients. Responsible for coaching and motivating team members through individual meetings as well as team meetings to increase productivity and quality of service within the team.

Essential Duties and Responsibilities:

• Monitoring department KPIs as well as developing and implementing strategic processes to increase department’s success

• Attending client score card calls and relaying information to the department

• Completing annual performance reviews on employees within their department.

• Training all new Lead Vendor Relations Specialists as well as keeping current team members up to date on new forms, procedures, client requirements etc.

• Provide regular feedback to team members to increase productivity and enthusiasm within the team.

• Follow up with Client Relations on specific cases or clients as necessary

• Provide regular feedback to Vendor Relations Manager on team’s development and any issues within the team.

• Help in the delegation of team members’ responsibilities when they are absent or need assistance. This includes, but is not limited to, emails, voicemails, tracking of open orders; follow up of problem reports, client inquiries and recruitment of new vendors.

• Work closely with Client Relations to provide updates on past due orders

• Provide all forms of support for Vendor Relations Manager

• Execute recruiting projects with Vendor Relations Manager

• Execute margin protection with Vendor Relations Manager.

• Respond to all vendor, client and coworker inquiries in a professional and timely manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

Is responsible for the overall direction, coordination, and evaluation of their department. Directly supervises a minimum of two employees (non-supervisory). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software, human resource systems, order processing systems, contact management software, and Microsoft Outlook.

Education and Experience:

• High School Diploma or Equivalent required. College degree preferred.

• Two-Three years related work experience required

• Basic computer skills- Typing, knowledge of Internet and email required.

Knowledge, Skills and Other Abilities:

• Ability to perform work with accuracy, clarity, consistency and thoroughness

• Ability to plan, organize and analyze daily workload for optimum productivity

• Ability to meet deadlines, work independently and be a team player

• Strong written and oral communication skills

• Strong problem solving and good judgment skills

• High professional standards and ethics

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Applicants should submit a cover letter and resume below. No phone calls please.